We are seeking a Junior Application Packager to join our team in the London Office. This role involves providing support to up to 1,300 users across 29 offices worldwide. You will be reporting to the Desktop Architect, and this role is an onsite position with some flexible working arrangements.

Your responsibilities will include maintaining, configuring, and supporting desktop technologies in a hybrid environment. You will manage software distribution, patch management, and the building and deployment of software packages to workstations using SCCM and Intune. Additionally, you will provide administrative support for software package development and 3rd line support for any delivered applications and their infrastructure.

As we transition to online services, you will also be responsible for building and managing applications in Intune and maintaining the Autopilot build. Experience with Intune configuration and setup is essential. We currently have 750+ applications in the company portal. These applications will require support and patching to remain compliant and will be main KPI area of this position.

• Application Repackaging: At least 2 years of experience in repackaging applications using tools such as AdminStudio or PACE. You should be competent in creating and modifying MSIs using transforms and command line switches. We heavily base our packages on BATCH, so expertise in batch writing will be essential, as well as experience with PowerShell.
• SCCM and Intune: Experience of working with SCCM, including administration, boundary management, discovery methods, updates, collection management, software metering, application and package creation, and operating system development and build management. Experience in adding applications to Intune and leveraging the Company Portal for end users is required. Autopilot management experience is also essential as we fully migrate to cloud services.
• Release Management: Experience of working in a ITIL environment is a must, you will be responsible for packaging, testing, QA, UAT testing, and managing releases to production. You must follow the change management process and attend CAB meetings.
• Testing: A strong understanding of testing methodologies is required. You must ensure all potential issues are covered, as we do not operate in a remediation environment. All packages need to be 100% correct on release.
• Business Awareness: You should understand how a business operates, the importance of the company’s application suite, the level of testing required, and the ability to handle unexpected downtime. You should also be familiar with the change management process and identify process improvement opportunities.
• Project Management: You will have opportunities to manage major upgrades. You should be able to create project plan documentation, liaise with the business to gather requirements, and ensure they fit into IT approvals. Clear and concise documentation writing and communication skills are essential.

• Oversee SCCM administration, including patch management, application deployment, and configuration.
• Demonstrate expertise in VMware, including ESXi, vCenter, and virtual environment management.
• Perform expert-level troubleshooting of complex application and document issues, often working directly with users to resolve problems.
• Develop training, documentation, and communications for front-line support.
• Utilise scripting and automation to deploy software, gather system data, and resolve issues on a large scale.
• Work with the business to understand their challenges and requirements and represent these needs with comprehensive action plans for approval.
• Liaise with Software vendors for issues, advice and general software support.

Education:

• Bachelor’s degree in Computer Science is preferable.

Technical Skills:

• Proficient in application repackaging using tools such as AdminStudio or PACE.
• Experience with SCCM administration, including patch management, application deployment, and operating system builds.
• Working in an environment where Autopilot is in use
• Strong knowledge of VMware, including ESXi and vCenter.
• Basic Scripting and automation skills.

Certifications:

• ITIL certification is required or be actively working towards accreditation. Additional certifications in SCCM, Intune, Windows, or related technologies are highly desirable.

Soft Skills:

• Excellent problem-solving and troubleshooting abilities.
• Strong communication and documentation skills.
• Ability to work collaboratively with cross-functional teams.
• Project management skills, including the ability to create detailed plans and manage major upgrades.
• Business acumen to understand and align IT services with business needs.
• Meticulous in their work with an outstanding ability to pay attention to detail and fully follow processes.

We know that to be the best at what we do we need a diverse workforce underpinned by an inclusive culture. Creating environments where everyone can find joy doing their best work is also great for everyone. That’s why we positively welcome applications from people of all backgrounds and identities, and encourage, support, and celebrate the diverse voices of our people.  

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