IT Helpdesk Manager

£Competitive salary and excellent benefits
# of Openings
Closing Date
Information Technology
Position Type
Permanent Full-Time
Hours Per Week

The Team

Cundall are leading the way in the provision of creative, sustainable design solutions, and in order to keep up with the demands of the organisation, require a hands-on, organised and collaborative IT Helpdesk Manager to assist our team of multi-disciplined engineers in our head office in Newcastle.

The Role

In line with the continuing growth of our business in the UK and internationally, we now wish to appoint a qualified IT Helpdesk Manager to join our busy team in Newcastle to take responsibility for leading our IT support team in providing excellent customer service and resolve all technical issues.


Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

The Skills

Educated with a relevant qualification in Computer Science, Information Technology or relevant field, you will possess proven practical work experience as a Helpdesk Manager. You will ideally have gained hands on experience with using help desk and remote-control software and possess a solid technical background in order to provide instructions/guidance to a non-technical audience.


Excellent team management skills are key to the role as you will be expected to manage staff in remote offices. You will also need to possess strong written and verbal communication skills as you will be expected to provide customer feedback and reports to the Head of IT. A problem-solving attitude with an ability to motivate your team in order to achieve specific goals are essential skills to perform well in this position.


You will need to be ITIL qualified V3 and you will be expected to travel to other UK offices with occasional travel to our international offices. 


Job Description


Why Join Cundall?


Cundall Competency Framework


Cundall values equality and diversity, and welcomes applications from candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.


Please note that this advert could close earlier than advertised, so applicants are encouraged to apply at their earliest convenience to ensure consideration. 


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